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Popular Questions

INSTAX mini LiPlay (Black colour only) sound print function not working

INSTAX mini LiPlay devices (Black colour only) with serial numbers listed here: https://instax.com/news/en/mini_liplay_20230718/ presented a technical issue effecting the Sound Print Service function of the unit. No other functions of the device are impacted. Firmware Ver 3.05 has been released on 8th August 2023 to fix the issue with the Sound Print Service. For the Firmware update instructions and version 3.05* (released 8th August) please visit here: https://instax.com/mini_liplay/en/support/firmware/ FUJIFILM Australia are also offering a service, through our Camera Repairs department, to update the firmware of impacted units (within the impacted serial number ranges). If you would prefer to return the unit for us to complete this process please contact us in the first instance by email at ffau.instax@fujifilm.com with the details of your device (model and serial number).

Why are my photos coming out too bright/dark? - mini 8 | mini 9

This is usually due to choosing the incorrect setting on the dial found on the front of the camera. Before you take your picture, always take a look at the front of the lens to check the dot on the lens aligns with the light that is lit (in orange). If it is on the wrong setting, the photos can come out too bright or too dark.

Film counter shows incorrect number of shots left

The film exposure counter will reset if the back of the camera is opened whilst instax film is loaded. For example, if someone opens the back cover after 6 shots have been taken, the counter will then show a full 10 left when in fact there are only 4. This normally happens when someone you know is interested in the product and opens the back cover by mistake, best to let them know straight away if they show interest to save your film!

Where can I buy instax products from?

To ensure you are purchasing authentic instax products we advise you purchase from our authorised retailers: Argos, Amazon, Asos, Boots, Currys PC World, Jessops, John Lewis, Urban Outfitters and Very.

Why has my film not developed properly?

Once a picture has been taken it takes around 90 seconds to develop, during this time it is important you don't crease, squeeze or shake the film. These types of actions can affect the distribution of film chemicals whilst the film is developing creating artefacts to your shots. Of course, some users do this to creative effect!